Free delivery, anywhere in India

1. 1

   Order placed

   You pay, and we email you a GST invoice immediately.

2. 2

   Personalised and packed — 1–2 business days

   Your card is encoded and, if you chose name printing, printed. Orders placed on a Sunday or a public holiday start on the next working day.

3. 3

   Dispatched — tracking sent

   You receive a tracking link by email and SMS, and the status appears on your Orders page.

4. 4

   Delivered — 3–5 business days after dispatch

   Most Indian pincodes. Remote, hill and island locations may take 7–10 business days.

5. 5

   Activated by you

   Tap the card against your phone and follow the prompts. The card does nothing until you activate it.

• Delivery is free. Standard delivery is included in the card price shown on the Pricing page. No shipping fee is added at checkout.
• India only. We dispatch to Indian addresses. We do not ship internationally, and we cannot deliver to a PO box.
• Pincode serviceability is checked at checkout. If your address is outside our courier network we tell you before you pay, not after.
• Medicines are shipped separately by the licensed pharmacy partner fulfilling the order, with their own delivery window shown at checkout. They are typically delivered faster than cards.

As soon as the courier collects your card we send a tracking link by email and SMS. The same live status is on your Orders page in the app, so you never need to keep the email.

If tracking has not moved for more than 48 hours, write to [email protected] with your order ID and we will chase the courier on your behalf.

Our courier partner attempts delivery up to three times. If all three fail — nobody available, the address is incomplete, or the parcel is refused — the card is returned to us. We will contact you to confirm the address and re-dispatch free of charge, or refund you in full under the Refund Policy if you would rather not continue.

Please check the parcel on arrival. If the card is damaged, faulty or not what you ordered, report it within 7 days of delivery and we will replace it free of charge. Do not activate a card you intend to return — an activated card is personalised to you and cannot be re-issued to anyone else.

If your card is lost or stolen, deactivate it immediately from the app so it can no longer be tapped. A replacement card is issued at a reduced replacement fee, shown to you before you confirm, and ships on the same 3–5 business day timeline. Your medical records are unaffected — they live in your account, not on the card.

Do not post a card back to us without contacting support first — unannounced returns cannot be matched to an order. Once support confirms a return, they will supply the current warehouse address. Correspondence for EasyLocum Solutions LLP goes to Available on request — write to [email protected]; full details are on the Contact Us page.