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Refunds, in plain terms
If we take money for something you did not receive, you get it back. This page sets out exactly when a refund is due, how much it is, and how long it takes to reach you.
Last updated: 3 August 2026 · Applies to all purchases from EasyLocum Solutions LLP
What you get back, and when
Card order cancelled before dispatch
Full refund
No questions asked, no deduction.
Card arrived damaged, faulty or wrong
Free replacement or full refund
Report within 7 days of delivery.
Delivery failed and the card came back to us
Full refund or free re-dispatch
Your choice.
Consultation cancelled 24 hours or more in advance
Full refund
Processed automatically.
Consultation cancelled 2–24 hours in advance
50% refund
The balance compensates the reserved clinician slot.
Consultation cancelled less than 2 hours in advance
No refund
The slot can no longer be reassigned.
Doctor or clinic did not attend the appointment
Full refund
Initiated by us, without you having to ask.
Platform or technical failure on our side
Full refund
Including duplicate or double-charged payments.
Card activated and in use
Not refundable
The card is personalised to you once activated.
Medicines already dispatched by the pharmacy partner
Not refundable
Except where the order is incorrect, damaged or expired on arrival.
How a refund is processed
- Raise the request from your Orders page, or email [email protected] with your order ID and registered mobile number.
- We review and confirm eligibility. Straightforward cases — cancelled before dispatch, doctor no-show, duplicate charge — are approved the same working day.
- We initiate the refund within 2 business days of approval, to the original payment method. We cannot pay a refund to a different card, account or UPI ID.
- Your bank or card issuer credits it in a further 5–7 business days. UPI is usually quicker; credit cards are usually slower and may appear on your next statement.
- You get an email confirmation with the refund reference at each of these steps.
Taxes and partial refunds
All prices are inclusive of 18% GST, so every refund includes the proportionate GST component. A credit note is issued against the original GST invoice from EasyLocum Solutions LLP.
Where a refund is partial — for example a 50% consultation refund — the deduction is calculated on the amount you actually paid, after any discount that was applied at checkout. Optional add-ons such as name printing are refunded in full whenever the underlying card order is refunded before dispatch.
If you disagree with a decision
Write to our grievance officer at [email protected] with your original ticket reference. We respond to escalations within 1 business day and aim to close them within 15 days. Full contact details are on the Contact Us page.
Questions, answered
We initiate approved refunds within 2 business days. Your bank or card issuer then takes a further 5–7 business days to credit it. UPI refunds are usually the fastest.
Always to the original payment method. We cannot redirect a refund to a different card, account or UPI ID.
Once a card is activated it is personalised to you and cannot be refunded, except where it arrived damaged or faulty. Report a damaged or faulty card within 7 days of delivery and we will replace it free of charge.
Failed payments are auto-reversed by the payment gateway, usually within 5–7 business days. If it has been longer, write to [email protected] with the transaction reference and we will trace it.
