Cancelling is free. Timing decides the refund.

• Card order — before dispatch

  Cancel any time, full refund

  Until the courier picks up your card, you can cancel from your Orders page with no deduction of any kind.

• Card order — after dispatch

  Cannot be cancelled

  Refuse the delivery or let it return to us, and we will refund you in full once the card is back. Do not activate a card you intend to return.

• Appointment — 24 hours or more before

  Full refund

  The slot goes back into the clinic queue and nobody loses out.

• Appointment — 2 to 24 hours before

  50% refund

  The clinician has held the slot and it is unlikely to be filled at short notice.

• Appointment — less than 2 hours before, or no-show

  No refund

  The slot cannot be reassigned in time.

• Medicine order — before the pharmacy dispatches

  Cancel any time, full refund

  Once the pharmacy partner has packed and handed over the order, it can no longer be cancelled.

• Card validity — annual renewal

  Nothing auto-charges

  We notify you before validity lapses. If you do nothing, the card simply expires.

1. Card and medicine orders: open Orders in the MedoEase app, select the order, and choose Cancel. The option is present for as long as cancellation is still possible.
2. Appointments: open Bookings, select the appointment, and choose Cancel. The refund tier that applies is shown to you before you confirm.
3. Anything else, or the option is missing: email [email protected] with your order ID and registered mobile number. Support hours are Monday–Saturday, 9:00 AM – 6:00 PM IST, and a cancellation request sent by email is treated as received at the time it lands in our inbox — not when we read it.

Any refund that follows is processed under our Refund Policy — back to the original payment method, typically reaching you within 5–7 business days of approval.

Rarely, we or a partner may have to cancel: a clinician falls ill, a pharmacy cannot source a medicine, or an address turns out to be outside the serviceable network. In every one of those cases you are told immediately, refunded in full, and offered a rebooking or an alternative — you are never left to chase it.

We may also cancel an order where we detect fraudulent payment or misuse of the platform, as set out in the Terms & Conditions.

You can ask us to close your MedoEase account and delete your health records at any time by writing to [email protected]. Closing an account is separate from cancelling an order and does not by itself trigger a refund of a card already delivered. See the Privacy Policy for what we must retain and for how long.